UK Parcels are sent via Royal Mail, a third party postal service and courier company, therefore we cannot be held liable in part or in whole for any loss of parcels by Royal Mail. All orders on or above £50.00 qualify for free delivery, and are sent via Royal Mail 'Signed For'. Orders are processed and dispatched once payments are cleared. Orders received Friday-Sundays are processed on the following Monday (accept on Bank Holiday Monday). Please allow 2-5 working days for delivery. There will be slight delays on all orders in view of the Pandemic but we are working hard to have everything shipped out as soon as possible.
European Parcels are sent via DPD, DHL, UPS or Royal Mail Tracked. All orders on or above Euros 100 qualify for free delivery.
International Parcels are sent via DPD, DHL, UPS or Royal Mail International Tracked. All orders on or above USD 150 qualify for free delivery.
We have a standard 30 day returns policy for a full refund or exchange of product(s). To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
Please return your products to: Beyond Organic Skincare, Unit 3, Tresprison Industrial Park, TR13 0QD, United Kingdom.
You will be responsible for any incurred costs for returning your item. Shipping costs (if applicable) are non-refundable, therefore If you receive a refund, the cost of shipping (if applicable) will be deducted from your refund. If you are shipping an item over £35, you should consider using a traceable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund or exchange will be processed.
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Receiving Your Refund: Once we have received your package, providing the items are eligible for return your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.